Alibaba Trade Assurance Suppliers

Buy with 100% payment protection

It is a service offered by Alibaba.com that's designed to create trust between buyers & Suppliers.

Multiple Safe Payment Options

Select your preferred safe online payment option from e-Checking, credit card and T/T.

Your payment is secured by Alibaba.com’s anti-fraud system.

Multiple Safe Payment Options.

Low Transaction Fees

Hazzel-Free Shipping & Quality

You’ll enjoy fast dispute handling by Alibaba.com in the event of shipping or quality-related disputes.

Quality Dispute Refun

Shipping Delay Refund

Build Your Credibility

Enhance your “Buyer Profile” by placing online orders and gain access to premium features (coming soon).

Enhance Your “Buyer Profile”

More Features Coming Soon

Using Trade Assurance is Simple

Start an order with a Trade Assurance supplier

Negotiate terms with the supplier and confirm order

Make payment to the bank account designated by Alibaba.com

“Request for Quotation helps you find the right suppliers as fast as possible. “

RFQs are purchase requests posted online by buyers. RFQs are an invitation from buyers to suppliers to send their quotes for supplying buyers with products they want. Through Alibaba, you can also negotiate with many suppliers for the rates and can choose the best possible price for your product.

What is Trade Assurance?

Trade Assurance is a free service by Alibaba.com that’s designed to help create trust between buyers and suppliers. Trade Assurance helps buyers in the event of shipping and quality-related dispute.

Does Trade Assurance charge fees?

No. Trade Assurance service is free for buyers. Alibaba.com will not charge you. But please be noted that you need to pay a low transaction fee to the bank when you make payment. The transaction fee varies by the payment method you choose.

Trade Assurance Basics

How can I confirm my order is covered by Trade Assurance?
What‘s the difference between Pre-shipment and Post-delivery coverage?
What is the Trade Assurance covered amount?

Payment

How do I make the initial payment for my Trade Assurance order?
How do I pay my Trade Assurance order by Telegraphic Transfer (T/T)?
Why does my payment status still say “pending payment"?

Placing Orders

How do I place a Trade Assurance Order?
What is the minimum order amount limitation of Trade Assurance order?
What can I do if a Trade Assurance supplier refuses to support the Trade Assurance service?

Disputes & Refunds

If there is an issue with the pre-shipment product quality, how does Alibaba.com make a determination?
If I am not satisfied with the pre-shipment product quality, can I claim a refund?
How long does it take to get a refund for a Trade Assurance order once the Supplier and I have reached a refund agreement?